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Technical Support Engineer II

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In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.

CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud.

CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.

This position will join our India team, operating out of our Bangalore office where we have nearly 100 team members.

CData’s ODBC/JDBC/ADO.NET drivers are used in enterprise data applications for Data Integration, Master Data Management (MDM), Low-Code Development, Business Intelligence, and Artificial Intelligence. With 250+ drivers and connector for Databases, file system, and SAAS application APIs.

We are seeking an experienced Technical Support Engineer II engineer to help assist with technical issues through email, chat support, and on the phone. This position requires exceptional problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue. The ability to research both alone and in a team to reproduce and debug customer issues is essential. As being the first point of contact of the company, applicants should have excellent communication skills as well as being able to quickly learn new topics. Programming knowledge is required as well as a bachelor's degree in a STEM field (Computer Science, Engineering, etc.). 

 Key Responsibilities: 

 Responsibilities include but are not limited to: 

  •  Diagnose and troubleshoot technical issues, including account setup and network configuration. 
  • Ask customers targeted questions to quickly understand the root of the problem. 
  • Track computer system issues through to resolution, within agreed time limits. 
  • Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue. 
  • Escalate ongoing support issues to higher management in the Technical Support or Engineering Department. 
  • Refer to internal or external resources to provide accurate tech solutions. 
  • Ensure all issues are properly logged. 
  • Prioritize and manage several open issues at one time. 
  • Prepare accurate and timely reports. 
  • Document technical knowledge in the form of notes and manuals. 
  • Perform basic code analysis or setup debug projects to troubleshoot low-level coding issues 
  • To understand customer requirements and design a mapping flow accordingly. 

 Qualifications/Requirements:  

  • Excellent communication skills (both verbal and written). 
  • Exceptional problem-solving skills. 
  • Ability to read and write code to solve basic problems in at least 1 language. 
  • Ability to work independently and in a team. 
  • Experience with C# or Java or Python preferred but any other previous programming experience is a plus. 
  • A good understanding of relational databases.  
  • Strong Knowledge of SQL concepts such as JOIN, aggregation, etc. 
  • Having experience in any Linux environment, Cloud infrastructure, DevOps is a plus.  
  • Have 2 to 3 years of experience in a client-facing (Technical) role.  
  • Knowledge about data models and querying.  
  • Able to prioritize projects/tasks based on the SLAs and Client Requirements.  
  • Solid understanding of APIs. 

Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn.

 

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