Integrate Zendesk Data in the Pentaho Report Designer

The CData JDBC driver for Zendesk data enables access to live data from dashboards and reports. This article shows how to connect to Zendesk data as a JDBC data source and publish reports based on Zendesk data in Pentaho.

Connect and Create a Report

1. Copy the JAR file of the driver, located in the lib subfolder of the installation directory, to the \Report-Designer\lib\jdbc\ folder in the Pentaho directory.
2. Run the report-designer.bat file in the \Report-Designer\ folder to open the Report-Designer UI.

3. Create a new data source with the driver by clicking Data -> Add Data Source -> Advanced -> JDBC (Custom) and then creating a new Zendesk connection. In the resulting dialog, configure the connection properties as shown below.

   • Custom Connection URL property: Enter the JDBC URL. This starts with jdbc:zendesk: and is followed by a semicolon-separated list of connection properties.

     Connecting to Zendesk

     To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

     Authenticating to Zendesk

     You can authenticate using the Basic or OAuth methods.

     Using Basic Authentication

     To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

     • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
     • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

     Using OAuth Authentication

     See the Getting Started guide in the CData driver documentation for an authentication guide.

     Built-in Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the Zendesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

     java -jar cdata.jdbc.zendesk.jar

     Fill in the connection properties and copy the connection string to the clipboard.

     When you configure the JDBC URL, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

     Below is a typical JDBC URL:

     jdbc:zendesk:URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH
   • Custom Driver Class Name: Enter cdata.jdbc.zendesk.ZendeskDriver.
   • User Name: The username to authenticate with.
   • Password: The password to authenticate with.

Add Zendesk Data to a Report

You are now ready to create a report with Zendesk data.

1. Add the Zendesk source to your report: Click Data -> Add Data Source -> JDBC and select the data source.

2. Configure the query. This article uses the one below:

   SELECT Id, Subject FROM Tickets
3. Drag a chart onto your report and double-click it to edit the chart. Run the report to display the chart. You can use the results of this query to create a simple chart for the Tickets table.
4. Finally, run the report to see the chart.