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Query, Visualize, and Share live ServiceNow Data in Redash
Use CData Connect Cloud to connect to live ServiceNow data in Redash for querying, visualizing, and sharing.
Redash is a collaboration tool that lets you query, visualize, and share your data. When paired with CData Connect Cloud, Redash gets access to live ServiceNow data. This article demonstrates how to connect to ServiceNow using Connect Cloud and work with live ServiceNow data in Redash.
CData Connect Cloud provides a pure SQL Server interface for ServiceNow, allowing you to query data from ServiceNow without replicating the data to a natively supported database. Using optimized data processing out of the box, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc.) directly to ServiceNow, leveraging server-side processing to return the requested ServiceNow data quickly.
About ServiceNow Data Integration
CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:
- Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
- Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
- Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
- Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.
Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.
Getting Started
Configure ServiceNow Connectivity for Redash
Connectivity to ServiceNow from Redash is made possible through CData Connect Cloud. To work with ServiceNow data in Redash, we start by creating and configuring a ServiceNow connection.
- Log into Connect Cloud, click Connections and click Add Connection
- Select "ServiceNow" from the Add Connection panel
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Enter the necessary authentication properties to connect to ServiceNow.
ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.
See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.
![]( "Configuring a connection (Salesforce is shown)")
- Click Create & Test
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Navigate to the Permissions tab in the Add ServiceNow Connection page and update the User-based permissions.
![]( "Updating permissions")
Add a Personal Access Token
If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.
- Click on your username at the top right of the Connect Cloud app and click User Profile.
- On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
- Give your PAT a name and click Create.
- The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.
Connect to ServiceNow from Redash using Connect Cloud
To establish a connection from Redash to CData Connect Cloud using the SQL Server API, follow these steps.
- Log into Redash.
- Click the settings widget on the top right.
- Click New Data Source.
- Select Microsoft SQL Server as the Data Source Type.
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On the configuration tab, set the following properties:
- Database Name: enter the Connection Name of the CData Connect Cloud data source you want to connect to (for example, Salesforce1).
- Server: enter the virtual SQL Server host name (tds.cdata.com)
- User: enter your CData Connect Cloud username. This is displayed in the top-right corner of the CData Connect Cloud interface. For example, test@cdata.com.
- Password: enter the PAT you generated on the Settings page.
- Port: enter 14333
![]( "Configuring the connection to Connect Cloud from Redash.")
- Click Create.
- Click Test Connection to ensure that the connection is configured properly.
You can now work with live ServiceNow data in Redash.
Get CData Connect Cloud
To get live data access to 100+ SaaS, Big Data, and NoSQL sources directly from Redash, try CData Connect Cloud today!
